Terms of Service
AI Automation Solutions Professional Service Agreement
Last Updated: January 2025
Version: 3.0
1. Service Scope and Definition
1.1 Service Content
AIRAI Technology Co., Ltd. (hereinafter referred to as "the Company") provides the following AI automation professional services:
AI Solution Development
- • Custom AI model development and training
- • Natural Language Processing (NLP) systems
- • Computer vision solutions
- • Machine learning algorithm optimization
- • Deep learning model deployment
Business Process Automation
- • RPA robotic process automation
- • Workflow optimization and integration
- • Data processing automation
- • Intelligent document processing
- • API integration and development
System Integration Services
- • ERP/CRM system integration
- • Cloud platform migration
- • Database integration and optimization
- • Third-party service integration
- • Microservice architecture design
Consulting and Support
- • AI strategy planning consultation
- • Technical feasibility assessment
- • System architecture design
- • Project management services
- • Technical training and knowledge transfer
1.2 Service Limitations
- • The Company does not provide any services that violate laws or ethical norms
- • Hardware procurement not included (unless otherwise agreed)
- • 24/7 real-time support not provided (unless additional support plan purchased)
- • Not responsible for third-party software licensing fees
2. Project Execution and Delivery
2.1 Project Phases
Phase 1: Requirements Analysis and Planning
- • Requirements interview and documentation (1-2 weeks)
- • Technical feasibility assessment
- • Project plan and quotation
- • Formal contract signing
Phase 2: Design and Development
- • System architecture design
- • Prototype development and validation
- • Iterative development (following agile methodology)
- • Regular progress reports (weekly or bi-weekly)
Phase 3: Testing and Optimization
- • Unit testing and integration testing
- • User Acceptance Testing (UAT)
- • Performance optimization and tuning
- • Security testing
Phase 4: Deployment and Delivery
- • Production environment deployment
- • Go-live support
- • Documentation delivery (technical docs, user manuals)
- • Training sessions
2.2 Delivery Standards
- • All code must pass code review
- • Test coverage must reach 80% or above
- • Complete API documentation provided
- • Deployment guide and maintenance manual included
- • Source code hosted on client-specified version control system
3. Payment Terms
3.1 Pricing Models
Fixed Price Projects
- • Upon signing: 30% deposit
- • Design completion: 30%
- • UAT passed: 30%
- • Project closure: 10% final payment
Time & Materials (T&M)
- • Monthly billing, end-of-month settlement
- • Minimum commitment: 80 hours/month
- • Overtime requires prior approval
- • Detailed timesheet reports
3.2 Payment Rules
- • Payment within 30 days of invoice
- • Late payment incurs 1.5% monthly interest
- • Service may be suspended for payments over 60 days overdue
- • Only bank transfer or credit card accepted, no checks
4. Intellectual Property Rights
4.1 Ownership
Client Owns
- • Custom code developed specifically for client
- • Project-related documents and reports
- • Data and content provided by client
- • Trained AI models (using client data)
Company Retains
- • Pre-existing frameworks, tools, and libraries
- • General algorithms and methodologies
- • Internal development tools and platforms
- • Professional knowledge and experience
4.2 Licensing Terms
- • Client receives perpetual license for owned content
- • Company retains right to use general solutions for other projects
- • Third-party components follow their original licenses
- • Open source software follows corresponding open source licenses
5. Confidentiality
5.1 Confidentiality Obligations
Both parties agree to maintain confidentiality of business secrets learned during contract performance:
- • No disclosure of confidential information to third parties
- • Use only for contract performance purposes
- • Implement reasonable protective measures
- • Confidentiality period: 5 years after contract termination
5.2 Exceptions
- • Information already known to receiving party
- • Information becoming public through no breach
- • Information legally obtained from third parties
- • Information required to be disclosed by law
6. Limitation of Liability and Disclaimer
6.1 Liability Limits
- • Total liability shall not exceed the total contract amount
- • No liability for indirect, special, or consequential damages
- • No liability for loss of profits or business opportunities
- • No liability for data loss (client should maintain backups)
6.2 Force Majeure
- • Force majeure events (natural disasters, war, strikes, etc.)
- • Third-party service interruptions or failures
- • Client providing incorrect information or requirement changes
- • Client failure to provide necessary assistance
- • Cyber attacks or security incidents (despite reasonable protection)
7. Warranty and Maintenance
7.1 Warranty Coverage
Free Warranty (30 days)
- • Bug fixes
- • Functions not meeting specifications
- • System integration issues
- • Remote technical support
Paid Maintenance Services
- • Feature enhancements and optimization
- • New requirement development
- • Performance tuning
- • Regular health check reports
- • Priority technical support
7.2 Service Level Agreement (SLA)
| Priority | Definition | Response Time | Resolution Time |
|---|---|---|---|
| Critical | System completely unusable | Within 2 hours | Within 24 hours |
| High | Major functions affected | Within 4 hours | Within 48 hours |
| Medium | Minor function issues | Within 8 hours | 5 business days |
| Low | Suggestions or minor issues | Within 24 hours | Next update |
8. Contract Termination
8.1 Termination Conditions
- • Project completion and acceptance
- • 30 days written notice by either party
- • Material breach not remedied within 15 days
- • Force majeure lasting over 60 days
8.2 Post-Termination
- • Settlement of completed work fees
- • Handover of all project data and documents
- • Deletion of client confidential data
- • 30-day transition support period
9. Dispute Resolution
- • This contract is governed by the laws of the Republic of China (Taiwan)
- • Disputes shall be resolved through negotiation first
- • If negotiation fails, submit to Taipei District Court jurisdiction
- • Or submit to arbitration by the Chinese Arbitration Association
- • During disputes, other terms remain in effect
10. General Provisions
10.1 General Terms
- • These terms constitute the entire agreement
- • Any modifications require written consent from both parties
- • Invalid provisions do not affect other terms
- • Contract rights and obligations may not be assigned to third parties
10.2 Data Protection
- • Compliance with Personal Data Protection Act
- • Implementation of appropriate security measures
- • Data used only for agreed purposes
- • Cooperation with client compliance requirements
Contact Information
Need to discuss your project requirements?
Our professional team is ready to provide the most suitable AI automation solutions for you
Business Line
+886 953-202-811
Business Email
contact@airai.tw
Service Hours
Mon-Fri 09:00-18:00
Company Name: AIRAI Technology Co., Ltd.
Registration No.: 93979905
Address: No. 26, Canghou Street, Banqiao District, New Taipei City
LINE Official: @365cpgih